Terms of service

Information about Sancho's Rare Books

Sancho's Rare Books ("We" or "Us") is a sole proprietorship with its registered address at 45 Queen Mary Avenue, CO2 7PJ, Colchester, United Kingdom. We operate the site sanchosrarebooks.co.uk. Our VAT number is 481787740. We are an internet and mail order bookshop and do not have a physical shop which can be visited. To contact us, please use the contact form on our site available at sanchosrarebooks.co.uk/pages/contact-sanchos-rare-books, email us directly at hello@sanchosrarebooks.co.uk or send us a letter to our registered address. 

Our Service to You

Sancho's Rare Books offer an unconditional guarantee of every item’s authenticity and completeness as described in the individual item's condition report. We take great care when when collating all our books and ensure to note any defects in our published descriptions.

All shipped items are carefully packaged, sent by tracked delivery, and insured in transit. We abide by the ABA Code of Good Practice, and we pledge to guarantee the authenticity of all items offered for sale, the accurate and professional identification and description of all our books, the disclosure of all significant restoration and repair that we identify, the clear, informed and professional pricing of all material, and the fairness and honesty of offers to purchase.

The price of our items includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. Currently, printed books are zero-rated for VAT in the UK, and so we do not charge VAT.

The prices of our items will be as quoted on our site or as otherwise communicated to you by a member of our staff. We take all reasonable care to ensure that published prices of items are correct at the time when the relevant information was entered onto the system. However, if we discover an error in the price of the item(s) you ordered, we will inform you promptly of this error and we will give you the option of continuing to purchase the item at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.

All items remain the property of Sancho's Rare Books until payment is made in full. All our prices are in British pounds. We accept PayPal and most major Credit and Debit cards. We do not accept instalments and/or deferred payments.

Delivery

We ship worldwide to most countries, and postage or shipping is at the buyer's expense, as advised during the check-out process. Both domestic and international shipments will be sent by post and/or courier with full tracking details. Delivery will be completed when we deliver the Items to the address you gave us.

Please note that if you order items from our site for international delivery, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order. You must comply with all applicable laws and regulations of the country for which the items are destined. We will not be liable or responsible if you break any such law.

All orders placed before 18:00 on a working day (no Saturdays, Sundays and public holidays) are despatched the next working day unless otherwise advised. Orders placed after 18:00 on a working day will be despatched within the next two working days. For example, an order placed on a Monday at 17:30 will be despatched on Tuesday, while an order placed on a Monday at 18:30 will be despatched on Wednesday.

Unless otherwise specified at check-out, shipping charges will be shown at check-out and are based on the weight and size of the parcel. Within the UK, standard delivery can take up to 4 business days from despatch, while express delivery up to 2 business days from despatch. Internationally, delivery may take up to 7 working days, however this may take longer depending on potential customs holds and courier delays. We confirm despatch by email and provide tracking numbers. We do not offer in-person collection.

Returns

We do our best to describe items as accurately as possible. All our books can be returned within 14 days of receipt, whether they have been found to be not-as-described or you have simply changed your mind about the purchase.

To initiatie a return, please write to us at hello@sanchosrarebooks.co.uk or via the contact form on our website, and let us know you would like to return the book, as well as the reason for return, and we will advise of the return process. 

If the item has arrived damaged or not as described, please also include a couple of pictures of the damage on the book, as well as the shipping box. We will work with you to arrange for a replacement or refund (including full postage). Please note that, as most of our books are antiquarian, out-of-print fine bindings and rarer vintage books, it is rare that we will be able to send a replacement.

If your book is being returned because of a change of mind, then the buyer is responsible for return postage cost. 

Refunds

Upon receipt of the return item(s), we will immediately make arrangements to process the refund for the item, as well as the original shipping charge you paid to have the item delivered to you, unless you chose an upgraded, faster delivery service, in which case we will only refund the standard (lower) shipping amount.

The value will be refunded to the same payment method used to make the initial payment, and may take up to 12 working days to show up in your bank account.

Please note the items must be returned in the same condition in which they were received. If a book is returned with damage, missing parts, or other signs of handling that diminish its value, we reserve the right to issue only a partial refund or, in serious cases, to decline a refund altogether.